Thank you for shopping at Mould King Online. If you are not entirely satisfied with your purchase, we’re here to help.

1. Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

• The product must be unopened, unused, and in its original sealed packaging.

• Due to the nature of building blocks, we cannot accept returns if the internal plastic brick bags have been opened or tampered with.

2. Missing or Damaged Pieces

We know how frustrating a missing brick can be. Mould King sets are complex, and occasionally parts may be missed during factory packing.

• Our Guarantee: If you find missing pieces, please circle them in your instruction manual and send a photo to [email protected].

• We will send the replacement parts to you free of charge.

3. How to Initiate a Return

To start a return, please contact us at [email protected] with your order number. If your return is accepted, we will provide instructions on where to send your package.

• Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.